Hello, thank you for your comment! To help you, I'd like to know if you've cut the paper as shown in the attached photo. NOTE : To do this, and to make sure everything fits together properly, you can take the label holder (the part that clips onto the box). Place it upside down on the paper, then cut along the perimeter of the label holder with a cutter or, alternatively, with scissors, first tracing the perimeter with a pen, then cutting. The important thing is to be as close as possible to the perimeter of the label holder. I hope this helps. If it doesn't, share the photos with me so I can see the problem clearly and I'll fix it :) Have a great day :)