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#No Access to Bambu Lab Offers & Higher Local Price
Hi everyone,
I’m a New Zealand-based maker and a big fan of Bambu Lab’s products—but I wanted to share a frustrating experience that I believe other NZ customers (or those in smaller markets) might relate to.
As it stands:
Bambu Lab doesn’t ship directly to New Zealand.
The only option for us is to purchase through local resellers, who:
Don’t honour any official promotions (like anniversary sales or website-exclusive bundles), and
Often sell at significantly higher prices than Bambu’s own site or even the Australian store.
Despite this, Bambu Lab continues to send promotional emails to NZ customers with offers we can’t actually redeem.
It’s frustrating to feel excited about a product or deal, only to realize that we’re excluded simply due to our region.
To illustrate this, I’ve attached:
A screenshot of current reseller pricing in NZ,
The promotional email I received from Bambu Lab,
And a comparison of pricing from their Australian website.
I raised a support ticket about this over a month ago, and the reply I received was:
“Thank you for contacting Bambu Lab Customer Support!
Please kindly note that we can't ship it directly to New Zealand currently.
We apologize for the inconvenience caused, and we appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to let us know.”
I’ve raised another ticket today after receiving yet another promotional email I can’t benefit from.
I really hope Bambu Lab takes this seriously—either by enabling direct shipping to NZ or ensuring their resellers align with global pricing and promotions.
Would love to hear if others from NZ or elsewhere are facing the same thing.
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