Dear {{creatorName}},

A backer of your crowdfunding project {{projectName}} has initiated a payment dispute through their payment channel.

Details of the dispute are as follows:

Backer: {{backerName}} {{backerHandle}}
Disputed amount: {{disputeAmount}}
Dispute initiated at: {{disputeTime}}

Currently, the payment channel has launched a dispute resolution process, and the disputed amount will be temporarily frozen until the dispute is resolved. To avoid affecting your project’s fund settlement, please log in to Stripe as soon as possible to check the dispute details (including the backer’s reason for the dispute).

Per the payment channel’s rules, you need to submit relevant supporting documents promptly to respond to the dispute. Please actively cooperate with the payment channel and our platform during the process, and provide necessary information promptly—if the dispute is ultimately ruled in the backer’s favor, the frozen amount may be refunded to the backer.

Thank you for your prompt attention and cooperation.

Best regards,

The MakerWorld Team

Whetstone guide